AWANZYE UK · Updated 28 October 2026
Free UK delivery
Standard delivery is free on all UK orders, with no minimum spend. Our estimated delivery time is 3–5 working days after you place your order. Working days exclude weekends and UK bank holidays. We will contact you if your order is delayed. We currently deliver within the United Kingdom.
Changed your mind?
You can cancel an online order without giving a reason. Tell us within 14 days after delivery, then return the goods within a further 14 days. Email info@awanzye.com with your name and order number, or send a clear cancellation statement to our address below.
You may inspect goods as you would in a shop. Please pack them securely and include accessories. Original packaging is helpful but is not a condition of your statutory rights. We may deduct a loss in value caused by handling beyond what is necessary to inspect the goods.
Return postage and refunds
For change-of-mind returns, you pay the direct return postage cost. We do not charge a restocking fee. Keep proof of posting. We refund the original payment method within 14 days of receiving the goods or evidence you sent them back, whichever is earlier. Standard outbound delivery is free; no outbound postage is deducted from your refund.
Faulty, damaged or incorrect goods
Contact us if an item arrives damaged, is faulty or differs from its description. Include your order number and, if possible, a photo to help us resolve the issue. For qualifying faulty-goods claims, we arrange or reimburse reasonable return costs. You normally have a short-term right to reject faulty goods within 30 days; repair, replacement or other remedies may apply afterwards. Sale items retain the same statutory rights.
Contact and return address
AWANZYE (PRIVATE) LIMITED
1 Park Terrace, Manor Road
Luton, LU1 3HN
United Kingdom
Email: info@awanzye.com
Please contact us before posting so we can identify your order and provide packing or collection instructions. This does not remove your right to cancel within the applicable period. Do not return goods directly to a supplier unless we arrange this with you.
Optional cancellation message
“I wish to cancel my order. Order number: …; ordered/received on: …; customer name: …; address: …; date: ….” You may use this wording or any other clear statement.
This policy does not limit your statutory consumer rights.